General
What is Lynx?
Lynx is a premium brand of service launched in 2016 offering safe, non-stop, premium level bus transportation Loudon County in Virginia to New York City.
What is the drop off and pick up location in New York City
We will arrive at 33rd Street between 11th & 12th Aves about 10:30 AM, and depart at 7:00 PM sharp. This will give you approximately 8 hours and 30 minutes to enjoy the city that never sleeps. There are many things to do in New York City in an afternoon.
What is the cost?
Early Bird Special is $81.00 Round-trip (RT)
Regular Round-trip is $91.00
One-way is $46.00
Group (5 to 9) is $85.00 per person RT
Group (10 to 15) is $80.00 per person RT
How much is parking at the pick-up in Leesburg?
Parking is free at the Leesburg Park & Ride.
What is the refund policy?
You are only refunded if LynxBus cancels the trip.
Does Lynx offer any tours in NYC?
Not at this time, but we are working on expanding into offering New York City Tours.
Terms and Conditions of Purchase and Travel
How do I buy a ticket?
There are two simple and convenient ways to purchase your Lynx tickets—online and over the phone. Advance purchase of a ticket guarantees a confirmed seat with your reservation. While we recommend that you buy in advance, we also sell higher-priced walk-up fares on a space-available basis.
- Buying tickets online – You can purchase tickets online at www.lynx-bus.com or facebook.com/lynxofloudoun, up to 30 minutes before departure (for example, we would stop selling the 3pm schedule at 2:30 pm). After purchase, you will receive an email confirmation that also serves as your boarding pass and a receipt for your purchase. We don’t oversell our schedules so this boarding pass will guarantee you a seat on your ticketed schedule provided you arrive at least 15 minutes prior to the scheduled departure time to claim your seat. At 5 minutes prior to departure, any unclaimed seats are released to walk-up and standby passengers.
- Walkup purchases – We will first board and seat the reserved passengers who purchased advanced tickets and if we have seats remaining, we will offer walk-up tickets. Walk-up tickets will be sold on first-come/first-served basis. We accept cash only for walk-up fares. You may obtain a receipt for your walk-up purchase from our driver, if requested.
Can I rebook or change a trip I’ve already booked?
Rebooking Services are available only by phone at (571) 528-6182. Passengers are allowed to rebook up to the day prior to the original planned departure between 7:00 am and 11:00 pm ET. There is a $3 rebooking fee and a $1.50 transaction fee.
Can I get a refund?
No, tickets are non-refundable and only good for travel on the schedule and date that you have purchased. However, tickets can be rebooked to another date and time up to the day prior to departure.
What happens if I miss my schedule?
Tickets are non-refundable and only good for travel only on the schedule and date that you have purchased. You can use your ticket as a standby passenger on earlier or later schedules from your ticketed origin to your ticketed destination on your ticketed travel date. Standby passengers will board on a space available basis and will only have a guaranteed seat on their ticketed schedule.
What happens if my schedule is cancelled?
We’ll make every effort to operate our published schedules, provided we can do so safely. Events will happen both within our control and beyond our control that may cause us to cancel schedules. We will automatically issue you a refund for any schedule that has been cancelled. There is no need to call or send an email in order to obtain this refund. If the cancellation was our fault we reserve the right (at our discretion) to give you a free trip (or two!) and ask for your forgiveness.
If you have provided us with a contact number (cell phone or other) we will contact you by email and/or text message the moment we know the schedule is cancelled. We will also post a scrolling message on our website notifying customers of any cancellations of service.
What are your children fares?
One infant under the age of two is allowed free of charge with a full fare passenger provided the infant is on their parents’ lap. For example, two full fare adults would be allowed to transport two infants under the age of two free of charge in their laps. The only exception is if you plan on using a child seat, see below.
Can I bring a child safety seat on board?
Customers are welcome to use child safety seats on buses that have lap and/or shoulder belts/harnesses. However, you must also purchase a ticket and reserve a seat for the child/safety seat. You should ensure that your child seat has been approved for use in a motor vehicle, and is used in accordance with the manufacturer’s instructions.
It is your responsibility to secure the child seat to the bus seat using the lap and/or shoulder belts/harnesses provided. Unfortunately, our drivers will not know how your child safety seat works and will not be able to help you. Lynx may not provide lap and/or shoulder belts/harnesses on all coaches.
Can children travel unaccompanied by an adult?
No children under the age of 16 are allowed to travel unaccompanied and we assume no responsibility or liability for unaccompanied children.
The Trip
What is the trip like?
Fast and fun. On trips less than four hours, the service will be non-stop from origin to destination. On a trip over three hours, we will typically make a quick comfort stop. This stop will be at a location with vending machines and public bathrooms. The stop is about 10 minutes — long enough to use the restroom or grab a quick snack. This gives our driver and passengers a chance to get some fresh air and stretch their legs.
Let us know what you need
Even if you have let us know of any special accommodations you might need through the Special Needs Preferences, please in all cases let the driver and any Lynx associates know what you need once you arrive. We are happy to assist you with getting on/off the bus, baggage or any other reasonable accommodation but we need to know what you need from us. We are here to help.
What about your drivers?
We employ professional, highly trained drivers. We expect our drivers to act as professionals at all times and also be quick with a smile or a helping hand. Drivers are allowed to accept tips (for a job well done) however they are not allowed to solicit tips from passengers.
What makes your bus different?
We’ve done some things to make the trip more enjoyable.
- More legroom – we’ve taken a standard coach configuration and removed some seats. This adds about three extra inches of legroom per seat.
- Internet – Our buses are equipped with Wi-Fi. While we are working hard to make sure it is working, there are spots on the trip where the service may be unavailable. We also do not advise downloading large files, as the speed will be relatively slow. The Wi-Fi service is free of charge…enjoy.
- Power outlets -Located throughout the coach are standard 110-volt plug-ins. To make the trip more enjoyable, plug in your laptops, iPods and portable DVD players, and enjoy yourself.
- Standard amenities – restroom, air-conditioned, panoramic views, the normal motor coach accoutrements.
Disclaimer: Lynx makes every effort to provide these services free of charge to every passenger. For operational reasons, Lynx may need to substitute a replacement vehicle which may not have all of the regular amenities. We apologize for any inconvenience that this may cause you. However, if for whatever reason any of the amenities mentioned above are not available on your trip, we will not issue a credit or refund.
Now the legal stuff
Liability for baggage is limited by applicable tariff. All baggage must be claimed promptly upon arrival. There is no liability for unchecked baggage. Baggage must be properly identified including name and address. Carrier may open and inspect baggage.
Lynx is responsible only for transportation on its own lines in accordance with applicable tariffs and limitations and assumes no responsibility for any acts or omissions of others, except as imposed by law. In no event shall carrier be liable for consequential or incidental damages for loss, damage or delay, including weather delays.
Boarding & Baggage
How does your boarding process work?
Please arrive at the pickup point a minimum of 15 minutes before departure. If you have purchased online, please bring your email confirmation (either printed or electronic). You’ll need to show your email confirmation to your driver as this will act as your boarding pass. What do I do if I’ve forgotten my email confirmation?
What are the policies on baggage?
You are allowed one piece of baggage under the coach and two small bags to carry on (i.e., purse or backpack). The carry-on bags should be small enough to fit in the overhead bin. You are responsible for placing your bags in the baggage bin under the bus and retrieving your bags at your destination. If you need assistance with your baggage, ask and the driver they will be glad to assist you. We recommend that you properly tag all bags and place your name, address and phone number on the inside. If a bag is left mistakenly behind and is properly marked, we will return it to you free of charge. We are not responsible for damage to baggage.
Can I take a bicycle or golf bag?
We do allow oversize items as long as space is available in the baggage bin. The oversize item will count as your one bag allowed under the coach. You’ll be responsible for placing the item in the baggage bin. We will not charge you an additional fee for oversized item provided it is within your limit of one bag under the coach.
What can’t I take in my luggage?
We don’t allow the transport of any type of weapon. We also do not allow the transport of any material that may be deemed hazardous such as acids, alcohol, ammunition, animals, combustible liquids, compressed gases, corpses, cremated remains, drugs, explosives, firearms of all types, fireworks, flammable liquids, furniture, poisons, radioactive materials, or the like.
Can I bring my pet on board?
Sorry, no animals will be transported on Lynx except a legitimate service animal as defined by the Americans with Disabilities Act (ADA).
Can I bring food on the coach?
Food and non-alcoholic beverages may be carried on board for personal consumption.
General
What is Lynx?
Lynx is a premium brand of service launched in 2016 offering safe, non-stop, premium level bus transportation Loudon County in Virginia to New York City.
What is the drop off and pick up location in New York City
We will arrive at 33rd Street between 11th & 12th Aves about 10:30 AM, and depart at 7:00 PM sharp. This will give you approximately 8 hours and 30 minutes to enjoy the city that never sleeps. There are many things to do in New York City in an afternoon.
What is the cost?
Early Bird Special is $81.00 RT thru 2.17.18 (only 5 seats left)
Regular RT is $91.00
One-way is $46.00
Group (5 to 9) is $85.00 per person RT
Group (10 to 15) is $80.00 per person RT
How much is parking at the pick-up in Leesburg?
Parking is free at the Leesburg Park & Ride.
What is the refund policy?
You are only refunded if LynxBus cancels the trip.
Does Lynx offer any tours in NYC?
Not at this time, but we are working on expanding into offering New York City Tours.
Terms and Conditions of Purchase and Travel
How do I buy a ticket?
There are two simple and convenient ways to purchase your Lynx tickets—online and over the phone. Advance purchase of a ticket guarantees a confirmed seat with your reservation. While we recommend that you buy in advance, we also sell higher-priced walk-up fares on a space-available basis.
- Buying tickets online – You can purchase tickets online at www.lynx-bus.com or facebook.com/lynxofloudoun, up to 30 minutes before departure (for example, we would stop selling the 3pm schedule at 2:30 pm). After purchase, you will receive an email confirmation that also serves as your boarding pass and a receipt for your purchase. We don’t oversell our schedules so this boarding pass will guarantee you a seat on your ticketed schedule provided you arrive at least 15 minutes prior to the scheduled departure time to claim your seat. At 5 minutes prior to departure, any unclaimed seats are released to walk-up and standby passengers.
- Walkup purchases – We will first board and seat the reserved passengers who purchased advanced tickets and if we have seats remaining, we will offer walk-up tickets. Walk-up tickets will be sold on first-come/first-served basis. We accept cash only for walk-up fares. You may obtain a receipt for your walk-up purchase from our driver, if requested.
Can I rebook or change a trip I’ve already booked?
Rebooking Services are available only by phone at (571) 528-6182. Passengers are allowed to rebook up to the day prior to the original planned departure between 7:00 am and 11:00 pm ET. There is a $3 rebooking fee and a $1.50 transaction fee.
Can I get a refund?
No, tickets are non-refundable and only good for travel on the schedule and date that you have purchased. However, tickets can be rebooked to another date and time up to the day prior to departure.
What happens if I miss my schedule?
Tickets are non-refundable and only good for travel only on the schedule and date that you have purchased. You can use your ticket as a standby passenger on earlier or later schedules from your ticketed origin to your ticketed destination on your ticketed travel date. Standby passengers will board on a space available basis and will only have a guaranteed seat on their ticketed schedule.
What happens if my schedule is cancelled?
We’ll make every effort to operate our published schedules, provided we can do so safely. Events will happen both within our control and beyond our control that may cause us to cancel schedules. We will automatically issue you a refund for any schedule that has been cancelled. There is no need to call or send an email in order to obtain this refund. If the cancellation was our fault we reserve the right (at our discretion) to give you a free trip (or two!) and ask for your forgiveness.
If you have provided us with a contact number (cell phone or other) we will contact you by email and/or text message the moment we know the schedule is cancelled. We will also post a scrolling message on our website notifying customers of any cancellations of service.
What are your children fares?
One infant under the age of two is allowed free of charge with a full fare passenger provided the infant is on their parents’ lap. For example, two full fare adults would be allowed to transport two infants under the age of two free of charge in their laps. The only exception is if you plan on using a child seat, see below.
Can I bring a child safety seat on board?
Customers are welcome to use child safety seats on buses that have lap and/or shoulder belts/harnesses. However, you must also purchase a ticket and reserve a seat for the child/safety seat. You should ensure that your child seat has been approved for use in a motor vehicle, and is used in accordance with the manufacturer’s instructions.
It is your responsibility to secure the child seat to the bus seat using the lap and/or shoulder belts/harnesses provided. Unfortunately, our drivers will not know how your child safety seat works and will not be able to help you. Lynx may not provide lap and/or shoulder belts/harnesses on all coaches.
Can children travel unaccompanied by an adult?
No children under the age of 16 are allowed to travel unaccompanied and we assume no responsibility or liability for unaccompanied children.